Risolva Business Consulting Privacy Policy

At Risolva Business Consulting, we respect our clients and understand that you are concerned about privacy and the use of your personal information. We consider the information you choose to share with us personal and confidential. We have confidentiality policies in place at RBC, and we do our best to ensure that your personal information is handled in a safe and responsible manner.

In the disclosure below, RBC outlines our pledge to you and describes how we protect your confidential information.

RBC Privacy Pledge
• RBC is committed to keeping you informed about your privacy rights and how we comply with them.
• RBC promises to safeguard any information clients share with us.
• RBC will maintain specific security standards and procedures designed to protect your information.
• RBC will not sell or share any of your personal information.

How do we collect your information?
RBC limits the collection and use of your personal information to the minimum we require to deliver superior services to you and to administer our business. This information comes from a variety of sources including:
• Personal information such as addresses, phone numbers and email addresses provided by you whether through the mail, email, by telephone or over the Internet.
• Credit history or employment verification information we receive from an outside company such as a credit bureau.
• Interaction with our staff, associates or our website for club memberships or mailing lists you join.
• Information about your transactions or experiences with us.

What do we do with your information?
Because our goal is to provide services that best meet your needs, we evaluate your personal interactions with us in an effort to provide you the best, most current and relevant information as it relates to the services we offer. By better understanding your relationship with us, we are able to provide ongoing exceptional customer service. We also scrutinize your information and account to ensure their security and protection from unauthorized use.

Do we share your information with outside parties or companies?
RBC does not disclose any non-public personal information about you to anyone, except as permitted by law. We may disclose some or all of the information we have gathered to outside companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. Unrelated companies receiving your information from us have entered into or will enter into agreements with us to protect the information they receive. These agreements also limit the use of the information to providing services we request. Each of these companies is subject to confidentiality agreements and restrictions that prohibit them from using your information outside of our intended purposes. We may share all of the information we collect about you and former clients with the following types of companies:
• Select financial service providers who participate in joint marketing programs with us.
• Financial service providers and non-financial companies who provide services for us, such as companies that prepare invoices, help us service accounts or market our products and services.
RBC does not sell your name or account information to any outside third party . . . ever!

When necessary and as permitted or required by law, RBC may disclose certain client information to government agencies, consumer-reporting agencies, and other outside parties. These disclosures are made for specific, limited purposes such as:
• Verifying information for credit approvals
• Identity verification

How is your information secured?
RBC is committed to preventing others from unauthorized access to your client information, and we maintain procedures and technology designed for this purpose. We take several steps to protect the client information we have about you, including the following:
• RBC updates and tests our technology on a regular basis in order to improve the protection of client information.
• We require outside companies and independent contractors to whom we provide client information for marketing, servicing or processing purposes, to enter into a confidentiality agreement that restricts the use of the information to those purposes and prohibits independent use of the information.
• Access to your information is controlled by strict internal procedures and password protected systems. We maintain policies about the proper physical security of workplaces and records. Our physical, electronic, and procedural safeguards comply with federal regulations regarding the protection of customer information.

How is your information maintained?
To ensure RBC has the most current, complete client information possible, we have procedures governing the collection and maintenance of your information. As part of these procedures, we update client information as well as remove old information. We accomplish this through:
• Conducting regular system back up processes in the event of power outages.
• Utilizing the latest computer virus detection software on all company information systems.
• Preventing unauthorized entry into company systems through the use of computer hardware and software.

What are your choices regarding information sharing?
RBC is committed to using your information responsibly. If you would like to be removed from our mailing list, and do not wish marketing information sent to you, simply contact us using the options below. If you have previously requested that RBC not mail or contact you regarding any new product offerings, you do not need to do so again.

How To Notify Us
If you would like to communicate your choices, please email us at: service@risolva.com

RBC applies opt outs at the account level, not by individual clients. When any person listed with others on an account opts out, we will list the entire account as having opted out.

The practices and policies contained in this disclosure are subject to change, but we will communicate any material changes to you when required by applicable laws. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter.

Privacy on risolva.com
As a visitor to risolva.com, our web site automatically recognizes your Internet Service Provider, but you cannot be identified personally. We collect information on which pages are accessed on our site. We use this information to improve your overall shopping experience at risolva.com. We also collect client information gathered in the course of processing transactions and provided by clients in response to surveys or other requests for information. We keep this information confidential.

Protecting Children’s Privacy Online
RBC does not knowingly collect or use personal information from children under 13 without obtaining verifiable consent from their parents. Should a child whom we know to be under 13 send personal information to us, we will only use that information to respond directly to that child, seek parental consent, or provide parental notice. We are not responsible for the data collection and use practices of non-affiliated third parties to which our web sites may link.

For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC web site: www.ftc.gov.

Links From RBC Sites
We are not responsible for the information collection practices of the RBC links you click to from our Web pages. We cannot guarantee how these third parties use cookies or whether they place, on your computer, cookies that may identify you personally. We urge you to review the privacy policies of each of the linked Web sites you visit – before you provide them with any personally identifiable information.